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Customer Engineer I, Applied Materials
Responsibilities:
Serves as the Company liaison with the customer's equipment and process engineers on administrative and technical matters for assigned projects
Primary tool set will be PVD (ATON)Secondary tool set will be SCREENPRINT (Baccini)
Uses escalation policies as required to keep management informed of down situations
Performs start-up
Performs and assists senior field personnel on warranty, paid service, and service contract activities
May require assistance or guidance from more experienced personnel on difficult system problems
Develops ability to represent Applied Materials to the customerAssumes accountability for customer service within assigned accountsDemonstrates the ability to communicate effectively with customer process and equipment engineers
Instructs customers in the operation and maintenance of systemsServes as the Company liaison with the customer's equipment and process engineers on administrative and technical matters for assigned projects
Aids senior field personnel in developing and implementing plans to increase productivity
Tracks performance of systems as assigned and assists in uptime improvement
Utilises Quality Improvement Process methods and terminology
Develops and applies diagnostic techniques to resolve complex technical problems on specific Applied Materials products
Verifies the operational quality of system equipment
Performs daily, weekly, monthly, quarterly, biannual and annual periodic maintenance on systems within established time framesAlso performs wet cleans as required
Assists in the preparation of and participates in customer meetings
Requires attentiveness to safety precautions at all times
Must comply with Company Safety Policy and develop initiative in creating a safe working environment
PREREQUISITES:
University/College Degree or Technical Degree
At least 2-3 years experience in High Tech Equipment
May be exposed to cramped work space, mechanical, electrical, and / or chemical hazards
Occasionally will be required to work continuously for long periods of time
Will routinely bend, stoop reach and walk
Includes shift work and on-call status
Demonstrates ability to communicate positively with customers
Ability to routinely lift, pull or push objects of up to 50 pounds
Ability to effectively use hand tools, meters, scopes, and other pertinent specialized equipment
Must be able to communicate positively with customers under difficult (crisis) circumstances
Ability to travel, both national and international, on a limited basis
Flexibility to work on shifts/overtime/stand-by/on-call/holidays when required
Strong oral and written communication skills.
How to Apply:
Please send your e-mail application to Valerie Lalou, Recruiter Europe Solar, with cc to Steffen Schneider.
If you have first specific questions please address these to Steffen Schneider (Field Operations Director - Crystalline Solar Europe).
If you are Europe employee and have interest in applying for this position, please complete the Job Bid Form.
Valerie Lalou
Recruiter
Valerie_lalou@amat.com
EEO:
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.
Company name: Applied Materials · Location: Bitterfeld-Wolfen OT Thalheim, · Job ID: # VL0356163
