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Apr 02, 2008
Senior Technical Program Manager, Intel
About Intel
Intel, the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live. Additional information about Intel is available at www.intel.com
About the Business Group
As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to final test and optimization, and lastly packaging. Employees in the Technology and Manufacturing group are part of a worldwide network of manufacturing and assembly and/or test facilities. The EMEA Technical Customer Support group (TCS-E) is part of Intel's System's Manufacturing organisation, which in turn is part of the Technology and Manufacturing Group (TMG). Its role is to provide warranty support to Intel's EMEA customers, and also, by working with other groups within Intel, provide assistance to help Intel's customers be successful in their respective market places.
TCS-E supports customers in over 50 countries and 1400 locations across EMEA, from it's base at the Leixlip campus. We manage the supply of warranty services, and coordinate spares fulfillment and product screening activities at a number of sites located across the globe.
About the role
Intel's Technical Customer Support group in EMEA (TCS-E) currently has a vacancy at our Leixlip site for a Senior Technical Program Manager to coordinate the analysis of technical data from our screening operations, and to identify and drive the implementation of process improvements at our customer sites.
In this position, your responsibilities will include but not be limited to:
- Analyzing of product returns and screening and repair data, identifying returns reduction opportunities, trends and areas for improvement
- Working with our partner organizations to make best use of the data collected from our screening activities, and making it available to all relevant stakeholders in a useful, usable format
- Working with TCS-E's technical team to develop customer focused training and educational materials
- Providing consultancy support to selected customers to maximize returns reduction opportunities
- Managing and leading specific projects and/or project teams, as the business need dictates
Qualifications/Experience
Company name: Intel · Location: Dublin, Ireland, · Salary: Negotiable with exce · Job ID: # MB
Intel, the world leader in silicon innovation, develops technologies, products and initiatives to continually advance how people work and live. Additional information about Intel is available at www.intel.com
About the Business Group
As the world's largest chip manufacturer, Intel strives to make every facet of semiconductor manufacturing state-of-the-art -- from semiconductor process development and manufacturing, through yield improvement to final test and optimization, and lastly packaging. Employees in the Technology and Manufacturing group are part of a worldwide network of manufacturing and assembly and/or test facilities. The EMEA Technical Customer Support group (TCS-E) is part of Intel's System's Manufacturing organisation, which in turn is part of the Technology and Manufacturing Group (TMG). Its role is to provide warranty support to Intel's EMEA customers, and also, by working with other groups within Intel, provide assistance to help Intel's customers be successful in their respective market places.
TCS-E supports customers in over 50 countries and 1400 locations across EMEA, from it's base at the Leixlip campus. We manage the supply of warranty services, and coordinate spares fulfillment and product screening activities at a number of sites located across the globe.
About the role
Intel's Technical Customer Support group in EMEA (TCS-E) currently has a vacancy at our Leixlip site for a Senior Technical Program Manager to coordinate the analysis of technical data from our screening operations, and to identify and drive the implementation of process improvements at our customer sites.
In this position, your responsibilities will include but not be limited to:
- Analyzing of product returns and screening and repair data, identifying returns reduction opportunities, trends and areas for improvement
- Working with our partner organizations to make best use of the data collected from our screening activities, and making it available to all relevant stakeholders in a useful, usable format
- Working with TCS-E's technical team to develop customer focused training and educational materials
- Providing consultancy support to selected customers to maximize returns reduction opportunities
- Managing and leading specific projects and/or project teams, as the business need dictates
Qualifications/Experience
You should be qualified to degree level, have a strong technical background and possess strong problem solving, data analysis and presentation skills. Additional qualifications include:
- A minimum of ten years experience in the PC and/or IT and/or electronics manufacturing industry
- Knowledge and experience of Intel architecture
- Customer fronting experience would be an added advantage
Company name: Intel · Location: Dublin, Ireland, · Salary: Negotiable with exce · Job ID: # MB