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Position Purpose:
Working under general supervision, is responsible for overall customer satisfaction for assigned region, product or technical discipline. Also acts as an interface between customer, factory, and account team. 

Responsibilities: 
Acts as an intermediary between customer and factory. Ensures the implementation of CEN's, BKMs, Safety Notices, and retrofits; and communicates performance / reliability issues.
Provides Alpha Site support to engineering, specifically related to installation, operation, calibration, service and / or testing of a new hardware, process or software design in house on an engineering tool.
Provides Beta Site support, specifically related to installation, operation, calibration, service and/or testing of a new hardware, process or software design.
Provides system support for engineering systems in reliability and / or applications lab.
Initiates ECO.
Field Escalation focal point: provides for a contact point within the factory for CEs, account teams, and/or customers to call upon.
Resolves customer problems, complaints and issues.
Makes presentations at the engineering level to customers on system upgrades, support plans, technical demonstrations.
Creates technical publications and reviews documents covering technical improvements.
Works with spares to help set initial stocking levels.
Controls expenses with Applied Materials guidelines.
May perform other duties as assigned  

Education and Experience:
BS Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline
1-2 years engineering experience working with Plasma Etch, PVD; CVD, or equivalent
Capability to quickly grasp Applied Materials Technology
Ability to travel 25 to 50 % of the time. 

How to Apply:
If you are Europe employee and have interest in applying for this position, please complete the Job Bid Form.Valerie Lalou
Recruiter
valerie_lalou@amat


EEO:
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.