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Responsibilities:

• Provide Field Escalation Support for the ATON 5.7
• Work closely with Product Safety to close loop corrective action on field safety issues.
• Drive and manage field retrofits for the ATON 5.7
• Provide critical On-Site support for installing the ATON 5.7 at customer sites.
• Manage field communication content to customer sites (Customer Engineering News & Best Known Methods).
• Manage to resolution top field issues pertaining to ATON 5.7
• Identify require spares parts list including consumable parts, recommended stocking levels and on-hand quantities in spare parts depots (globally).
• Prioritize documentation on assigned equipment.
• Work closely with start up teams on reducing installation cycle time.
• Track Installed Base performance and drive improvements to the product
• Prioritize system software improvements.
• Drive system improvements based on design for serviceability.

PREREQUISITES:        

Knowledge:

• Prior knowledge of Applied Materials products, customer base.

Skills and Abilities:

• Exeptional communication skills.
• Capability to quickly grasp Applied Materials Technology.
• Ability to travel 25%- 50% of the time.

Education and Experience:

B.S. Level Degree in Electrical Engineering, Mechanical Engineering, Chemical Engineering or a related discipline, and 5-7 years engineering experience working with Plasma Etch, PVD, CVD, or related,  or equivalent.

EEO:
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.