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Position Summary

• Manage field service engineer to support customer.
• Manage customer’s expectation in equipment performance.
• Follow up field service issue & coordinate solution.
• Technical support to sales in system, service, and other CPS products.
• Manage system installation and warranty resource planning.
• Pressure of Making Decision: Occasionally must make rapid decisions.
• About 50% of the job is comprised of related tasks and the other half of unrelated tasks.
• Interruptions can occur about 40% of time, and may significantly interfere with job performance.
• Work flow is considered above the typical level of these kinds of jobs.
• Innovation & Initiative: Some originating and planning of work required.
• Tasks follow generally standards or procedures.
• General supervision available if needed, but worker is expected to work out problems for the specific area under the general supervision.

Responsibilities

• Resource planning and CE&PSE management.
• Field/Product issue management.
• Sales support.
• I&W management.
• Customer interface.
• Control system installation project regarding technical support and group manpower arrangement.
• Monitor/improve installed bases performance (within or out of warranty) as group leader.
• On site technical support and conducting customer meetings.

Required Knowledge & Education

• Above bachelor degree or equivalent, majored in automation, physics, electronics, chemistry.
• 3~7 years experience of the relevant job field required (considerably matured professional skill required).

How to Apply
Please send your resume to the recruiter listed below.
IMPORTANT: The subject field of your email must include Job Title and Job ID Number.

Recruiter
amc_recruitment@amat.com

Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.