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Position Summary

• Perform tasks of relatively limited scope under general supervision.
• Involve in understanding knowledge of multiple principles and dealing with engineering problems: Engage in the system start up, warranty, service, retrofit and system productivity improvement activities and act as the first contact point for the customer meeting, training, and report central condition for customer. 
• Pressure of Decision Making: Little or no pressure to make rapid decisions.
• Workflow is normal.
• Task assignments are related.
• Interruptions and distractions are minimal or little consequence.
• Initiative & Innovation : Some originating and planning of work required.
• Tasks follow generally standards or procedures. 
• Be expected to work out problems for the specific area under general supervision.

Responsibilities

• Serve as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects.
• Track equipment performance and plan uptime improvement. 
• Have a working knowledge of Statistical Process Control. 
• Utilize Quality improvement Process methods and terminology
• Interface with customer to keep the appropriate local Applied support manager informed and updated on the customer perception of system performance. 
• Perform daily and periodic mechanical maintenance on systems within established time frames.
• Instruct customers in the operation and maintenance of systems. 
• Perform start-up, warranty, and paid service and service contract activities. 
• Perform Tier I start-ups on specified systems within established time frames. 
• Assist on Tier II start-ups.
• Perform system maintenance and troubleshooting, basic retrofits and upgrades on more than two applications. 
• Exposure to more than one fab environment.
• Assist in planning the daily work schedule within assigned territory to ensure completion of preventative maintenance and remedial maintenance.
• Assist in planning, communicating and co-ordination support plan with customer management. 
• Use training and experience to identify some process related system problems.
• Prepare for and actively participate in customer meetings.
• Assume responsibility for complete customer satisfaction within assigned accounts. 
• Identify customer satisfaction issues and propose appropriate actions.
• Use escalation policies as required to keep management informed of down situations.

Required Knowledge & Experience

• Above bachelor degree or equivalent, majored in automation, physics, electronics, chemistry.
• 1~3 years experience of the relevant job field required (relatively moderate professional skill required).

How to Apply
Please send your resume to the recruiter listed below.
IMPORTANT: The subject field of your email must include Job Title and Job ID Number.

Recruiter
amc_recruitment@amat.com

Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.