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Nov 10, 2007
Technical Support Manager, Applied Materials
Ensures that warranty costs incurred by Applied Materials meet the Division\'s goals, via resolution of equipment problems encountered and elimination of recurring problems.
Resolves customer problems/complaints/issues, utilizing all appropriate channels.
Ensures that appropriate resources, including those of other AMAT department (e.g., employees, material, funds, time) are available and utilized to resolve equipment problems, and that recurrence of problems is minimized. Ensures that chronic problems are eliminated in the field.
Manages subordinate personnel.
Ensures that Customers are appraised of technical improvements available for the installed base.
Assists Marketing in responding to Customer specials, RFQs and technical presentations, as needed.
Provides the Division\'s technical focus to Technical Publications for equipment manuals and documentation.
Provides technical assistance to the manager responsible for installation of the division\'s products.
Ensures that the appropriate procedures for testing and troubleshooting systems (including PM) are developed, tested, documented and disseminated to appropriate areas.
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.
Company name: Applied Materials · Location: Santa Clara, CA, · Job ID: # 10868
Resolves customer problems/complaints/issues, utilizing all appropriate channels.
Ensures that appropriate resources, including those of other AMAT department (e.g., employees, material, funds, time) are available and utilized to resolve equipment problems, and that recurrence of problems is minimized. Ensures that chronic problems are eliminated in the field.
Manages subordinate personnel.
Ensures that Customers are appraised of technical improvements available for the installed base.
Assists Marketing in responding to Customer specials, RFQs and technical presentations, as needed.
Provides the Division\'s technical focus to Technical Publications for equipment manuals and documentation.
Provides technical assistance to the manager responsible for installation of the division\'s products.
Ensures that the appropriate procedures for testing and troubleshooting systems (including PM) are developed, tested, documented and disseminated to appropriate areas.
Applied Materials is an Equal Opportunity Employer committed to diversity in its workforce.
Company name: Applied Materials · Location: Santa Clara, CA, · Job ID: # 10868